Cities we deliver to:
Durban, Pietermaritzburg, East London, Port Elizabeth, Knysna, George, Cape Town, Bloemfontein, Kimberley Johannesburg, Pretoria, and the rest of Gauteng. Can deliver outside these area with additional charge and confirmation from management.
- Recliner Specialist is an online retailer that deliver nationwide and allows for collection of orders from our Durban branch. The delivery service we offer is a door-to-door. This means that the shipment is delivered to the address not the person. i.e., if the person is not available it can be left with anyone at that address e.g., security, staff, reception, etc.
- Recliner Specialist cannot deliver to P.O. boxes, farms or rural areas.
- You will be notified when your order is shipped or when order is ready for collection. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
- All goods in transit are insured.
- Recliner Specialist reserves the right to amend shipping costs at any time.
- Delivery time is based on the estimated time provided by the courier companies we use.
- Should a package not be delivered through no fault of ours (e.g., no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to us and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.
- Custom orders take between 6-8 weeks to manufacture. Delivery of these orders can take up to a further 7 working days.
RETURN MERCHANDISE AUTHORIZATION
You have 2 working days upon receipt of your order to contact Leather Gallery for a refund.
We aim to process your return request within 3 days. Should you have any queries please contact us at [email protected].
Please refer to the break-down below to preview return policies for certain products.
FINAL SALE ITEMS
Final sale items may not be returned for an exchange or refund.
DELIVERY AND HANDLING
Delivery and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The management will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
THE FINE PRINT:
Return requests will be approved at the discretion of Recliner Specialist.
Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.
Please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender.
EXCHANGES
Exchange requests will be approved at the discretion of Recliner Specialist.
Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.
Please note that items arriving after the 7 working day exchange deadline will not be accepted and will be returned to sender.
INCORRECT/DAMAGED/FAULTY/LATE GOODS
In the case of incorrect/damaged/faulty products – exchanges or replacements are the responsibility of Recliner Specialist. Please notify us of the incorrect/damaged/faulty product within 2 days of receipt of the product.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us at [email protected].za or call 0827291568