The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
A purchasing contract (“sale”) between the user and Recliner Specialist shall be complete only once a user has placed an order and the payment has been processed fully, meaning Recliner Specialist has received and accepted the payment.
Recliner Specialist reserves the right to cancel any order.
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
- You have 12 hours to pay and send us proof of payment.
- If you don’t pay in time, we’ll cancel the order on your behalf.
- Orders placed after hours, on weekends or public holidays will be processed the following business day.
If you have any issues with payment, please contact us on 082 729 1568.
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
If an item is listed as “on hold”, this means that a user currently has the last of these items in their Recliner Specialist shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.
Please note that the stock of all items on offer is limited. Recliner Specialist will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that Recliner Specialist is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Recliner Specialist will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
TERMINATION OF SUSPECTED FRAUDULENT ORDERS
Leather Gallery reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.
On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Recliner Specialist may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on Recliner Specialist, cardholders will be advised to initiate a chargeback via their bank to be refunded. Recliner Specialist does not process refunds for orders suspected of fraud.
Recliner Specialist does not accept cheque payments.
PRODUCTS AND DELIVERY
Products will be shipped from our factory as per the stated delivery times of 7-14 working days, or products can be collected from our Durban branch within the collection period of 7-14 working days, however orders on custom products can take up to 6 to 8 weeks.
Please note that actual shipping times may vary slightly and are an estimation only. Please see our Delivery Policy for more information.
DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a defect or incorrect product received, you may return it to Recliner Specialist within 7 days of delivery. You will either receive a refund or have the product repaired or replaced, depending on the situation. If you want to exchange the product, we only request you pay both the delivery costs back to the Durban branch and back to you.
You may contact Recliner Specialist in regard to any returns or refunds on [email protected].
COOLING OFF (CANCELLATION POLICY)
Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or on demand items. These items may incur a cancellation charge.
You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.
Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting [email protected] or calling 082 729 1568
Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery, you have 7 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 working day period Recliner Specialist reserves the right to refuse a return or exchange.
All custom orders have a 50% non-refundable amount should there be a cancellation.
Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.
All custom orders have a 50% non-refundable amount should there be a cancellation.
RETURNS AND EXCHANGES
Please see our Returns Policy or Exchange Policy for more information on returns and refunds.
- In accordance with the Electronic Communications and Transactions Act Recliner Specialist offers a 7-day return /refund policy on defective goods.
- If the customer elects to return the goods and claim an exchange or refund, goods must be returned to the Durban branch in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. The cost of return of the goods shall be for the customer’s account.
- All sale products are not eligible for return or exchange therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect item delivered.
- Products eligible for return or exchange may be refunded into your original method of payment.
- Custom orders cannot be returned. If choose to cancel or exchange all custom orders have a non-refundable 50% of the purchase price.
- Please note that shipping fees are not refundable.
ERRORS AND OMISSIONS EXCEPTED (E&OE)
While every care is exercised, Recliner Specialist shall not be liable for errors on this website (recliners.co.za); including the mis-positioning of any advertisement or the wrong pricing of products. Should a case such as this occur, Recliner Specialist has the right to amend the error without effect. Customers who view an incorrect ad or price do not have the right to make any claim.
SPECIAL ORDER GOODS
In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7-day return/ refund policy is not applicable to customer made/ special order goods. If a special order is cancelled, we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Recliner Specialist at the time of cancellation.
GOODS ASSEMBLED BY THE CUSTOMER
Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative.
Please note that shipping fees are not refundable.
- The default warranty period of 6 months shall apply to all products. This does not cover negligence.
- Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment by our trained staff and will be subject to management’s discretion.
- Warranties do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.
- Warranties will similarly not apply where the customer has disregarded the Recliner Specialist’s care and cleaning instructions.
Should you have a warranty claim please email [email protected]
Please take careful note that leather is a skin and carries natural inherent characteristics which are normally associated with a product of this nature. Variations in colour, shade and tone can be expected. Tick bite marks, scratches and scars do occur on genuine leather and due to the natural elasticity of hides, leather will stretch with use. These features enhance the unique character of the leather goods. Recliner Specialist will not accept any claims for these inherent characteristics.
Please take further note that allowance must be made for a percentage of foam compression in the lounge suite seats, which can occur over time.
Recliner suites have moving parts which are subject to ordinary wear and tear depending on the frequency of use. Allowance must be made for this.
Recliner Specialist reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.
Recliner Specialist cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
Recliner Specialist and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Recliner Specialist.
THE PROTECTION OF DATA
TERMINATION/CANCELLATION OF ORDERS
Recliner Specialist reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Recliner Specialist may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.
CHANGES IN GENERAL CONDITIONS
Recliner Specialist reserves the right to revise these terms from time to time. If you disagree with the general terms, we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.