If you are dissatisfied with your purchase due to a defect or incorrect product received, you may return it to Recliner Specialist within 7 days of delivery. You will either receive a refund or have the product repaired or replaced, depending on the situation. If you want to exchange the product, we only request you pay both the delivery costs back to the Durban branch and back to you. 

Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

All custom orders have a 50% non-refundable amount should there be a cancellation. 

Please see our Returns Policy or Exchange Policy for more information on returns and refunds. Otherwise contact the management at [email protected]. 


  1. In accordance with the Electronic Communications and Transactions Act Recliner Specialist offers a 7-day return /refund policy on defective goods.
  2. If the customer elects to return the goods and claim an exchange or refund, goods must be returned to our Durban branch in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. The cost of return of the goods shall be for the customer’s account.
  3. All sale products are not eligible for return or exchange therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect item delivered.
  4. Products eligible for return or exchange may be refunded into your original method of payment.
  5. Custom orders cannot be returned. If choose to cancel or exchange all custom orders have a non-refundable 50% of the purchase price.
  6. Please note that shipping fees are not refundable.


In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7-day return/ refund policy is not applicable to customer made/ special order goods. If a special order is cancelled, we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Recliner Specialist at the time of cancellation. 


Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting [email protected] or calling 082 729 1568. 

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery, you have 7 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 working day period Recliner Specialist reserves the right to refuse a return or exchange.

All custom orders have a 50% non-refundable amount should there be a cancellation. 


Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative.

Please note that shipping fees are not refundable.


  • The default warranty period of months shall apply to all products. This does not cover negligence.
  • Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment by our trained staff and will be subject to management’s discretion.
  • Warranties do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.
  • Warranties will similarly not apply where the customer has disregarded the Recliner Specialist’s care and cleaning instructions.

Should you have a warranty claim please email [email protected]